SHIPPING
Approx. delivery 3-5 working days.
＜MAGAZINE＞
・Deutsche Post (Germany): 2€
・Deutsche Post (International): 3,5€
・If you would like to request the tracking number, please email us: [email protected]
＜MERCH＞
Germany
・Deutsche Post: 3€
・If you would like to request the tracking number, please email us: [email protected]
Zone 1 - All EU Countries
・DHL: 15€
・Insured shipping, tracking number will be supplied.
Zone 2 - Great Britain & Switzerland
・DHL: 20€
・Insured shipping, tracking number will be supplied.
Zone 3 - Rest of Europe
・DHL: 23€
・Insured shipping, tracking number will be supplied.
Zone 5 - North, South and Central America
・DHL: 27€
・Insured shipping, tracking number will be supplied.
Zone 7 - Asia
・DHL: 26€
・Insured shipping, tracking number will be supplied.
Zone 8 - Australia & Oceania
・DHL: 28€
・Insured shipping, tracking number will be supplied.
If your country is not listed, please email us: [email protected]
CANCELLATION POLICY:
Cancellation of a client's order is possible if the order hasn't been shipped out yet. Please write to [email protected] to ask and we will let you know if a cancellation is still possible or not.
RETURN POLICY FOR A RECEIVED ORDER:
Returns may be done within 14 days from purchase date. Customers are responsible for paying the shipping costs of returning an item. Please write to [email protected] before returning the item(s).
If there was an error in the received order (such as the wrong items being sent), we will pay for return shipment costs and either refund the order and the original shipping cost, or send out the correct item(s).
ADDITIONAL SHIPMENT POLICY FOR UNSUCCESSFUL DELIVERY:
When an order was not able to be delivered, gets returned to us and the client requests a new shipment, the following applies:
・If the delivery was unsuccessful due to an error from our side, we will cover the additional shipping costs.
・If the delivery was unsuccessful due to an error from the client's side, the client has to pay for the additional shipping costs.
・If there was no error, the additional shipping costs are split half-half between us and the client.
REFUND POLICY FOR UNSUCCESSFUL DELIVERY:
When an order was not able to be delivered, gets returned to us and the client request a refund, the following applies:
・If the delivery was unsuccessful due to an error from our side, we refund the order and the original shipping costs.
・If the delivery was unsuccessful due to an error from the client's side, we refund the order only.
・If there was no error, we refund the order and half of the original shipping costs.
If you have any further questions, please email us: [email protected]